Refund policy

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KT Food Shop Return, Refund & Cancellation PolicyEffective Date: May 7, 2026

At KT Food Shop, we strive to ensure your complete satisfaction with every purchase. Please read this policy carefully before placing an order.
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1. All Sales Are FinalAll sales are final. We do not accept returns or exchanges on any products unless the item is defective or damaged upon arrival (see exceptions below).2. Order CancellationsYou may request to cancel your order before it has been shipped.
  • Cancellations requested due to customer choice (change of mind, wrong item selected, etc.) will incur a 6% restocking fee on the total order value (including taxes but excluding shipping).
  • The remaining balance will be issued as store credit only.
  • Once an order has been shipped, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible at [your email address] with your order number.3. RefundsAll refunds (when approved) will be issued exclusively as store credit to your account. We do not issue refunds to the original payment method, bank accounts, credit cards, or PayPal.

Refunds are only issued in the following situations:
  • Defective or Damaged Items: If the product arrives damaged or is defective, we will either replace the item or issue the equivalent value as store credit at our discretion. You must notify us within 3 calendar days of delivery with clear photos of the damage/defect and original packaging.
  • Approved Cancellations: Partial refund (minus the 6% restocking fee) issued as store credit.
  • Shipping Errors: If we ship the wrong item or incorrect quantity, we will issue a full refund as store credit (or send a replacement).
Non-refundable items include (but are not limited to):
  • Digital products, downloads, or custom-made/personalized items
  • Perishable goods
  • Items marked as “Final Sale” or clearance
4. Return Process (Limited)Returns are not accepted for change of mind or sizing/fit issues.
The only returns we may accept are for defective or damaged items as noted above.
If a return is approved:
  • You must obtain a Return Merchandise Authorization (RMA) number first.
  • Items must be returned in original, unused condition with all tags and packaging intact.
  • Customer is responsible for return shipping costs unless the item is defective due to our error.
5. Store Credit Processing
  • Store credit is usually added to your account within 1–3 business days after we approve the cancellation or receive and inspect the returned item.
  • Store credit does not expire and can be used on any future purchase.
  • Store credit cannot be converted to cash or transferred to another account.
6. Shipping CostsShipping fees are non-refundable in all cases, except when we are at fault (wrong item shipped or defective product). Even then, they will be credited as store credit.7. Contact UsFor any questions regarding this policy, cancellations, or to request an RMA, please email us at: [your email address]
Include your order number in all communications.
8. Policy ChangesWe reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

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Chính Sách Đổi Trả, Hoàn Tiền & Hủy Đơn HàngNgày có hiệu lực: May 7, 2026
Tại KT Food Shop, chúng tôi luôn nỗ lực mang lại sự hài lòng hoàn toàn cho khách hàng. Vui lòng đọc kỹ chính sách này trước khi đặt hàng.1. Tất Cả Các Đơn Hàng Đều Là Cuối CùngTất cả các giao dịch đều là cuối cùng. Chúng tôi không chấp nhận đổi trả hoặc hoàn tiền cho bất kỳ sản phẩm nào, trừ trường hợp sản phẩm bị lỗi hoặc hư hỏng khi nhận hàng (xem phần ngoại lệ bên dưới).2. Hủy Đơn HàngBạn có thể yêu cầu hủy đơn hàng trước khi đơn hàng được giao đi.
  • Hủy đơn do lựa chọn của khách hàng (thay đổi ý kiến, chọn sai sản phẩm, v.v.) sẽ bị trừ phí restocking 6% trên tổng giá trị đơn hàng (bao gồm thuế, chưa bao gồm phí vận chuyển).
  • Số tiền còn lại sẽ được hoàn dưới dạng tín dụng cửa hàng (store credit) chỉ.
  • Một khi đơn hàng đã được giao đi, không thể hủy đơn.
Để yêu cầu hủy đơn, vui lòng liên hệ với chúng tôi càng sớm càng tốt qua email [your email address] và cung cấp mã đơn hàng.3. Hoàn TiềnTất cả các khoản hoàn tiền (khi được phê duyệt) sẽ chỉ được cấp dưới dạng tín dụng cửa hàng vào tài khoản của bạn. Chúng tôi không hoàn tiền về phương thức thanh toán ban đầu, tài khoản ngân hàng, thẻ tín dụng hoặc PayPal.Hoàn tiền chỉ được thực hiện trong các trường hợp sau:

  • Sản phẩm bị lỗi hoặc hư hỏng: Nếu sản phẩm bị hư hỏng hoặc lỗi kỹ thuật khi nhận, chúng tôi sẽ thay thế sản phẩm hoặc cấp tín dụng cửa hàng tương đương theo quyết định của chúng tôi. Bạn phải thông báo trong vòng 3 ngày lịch kể từ ngày nhận hàng kèm theo ảnh rõ ràng về lỗi/hư hỏng và bao bì gốc.
  • Hủy đơn đã được phê duyệt: Hoàn tiền một phần (sau khi trừ 6% phí restocking) dưới dạng tín dụng cửa hàng.
  • Lỗi vận chuyển: Nếu chúng tôi giao sai sản phẩm hoặc sai số lượng, chúng tôi sẽ cấp hoàn tiền toàn bộ dưới dạng tín dụng cửa hàng (hoặc gửi lại sản phẩm đúng).

Các sản phẩm không được hoàn tiền bao gồm (nhưng không giới hạn):
  • Sản phẩm kỹ thuật số, file tải về, hoặc hàng đặt làm theo yêu cầu/cá nhân hóa
  • Hàng dễ hỏng, thực phẩm
  • Hàng giảm giá, hàng thanh lý hoặc ghi chú “Final Sale”
4. Quy Trình Đổi Trả (Hạn Chế)Chúng tôi không chấp nhận đổi trả vì thay đổi ý kiến, không vừa size hoặc không ưng ý.
Chỉ chấp nhận đổi trả trong trường hợp sản phẩm bị lỗi hoặc hư hỏng như nêu trên.
Nếu đổi trả được phê duyệt:
  • Bạn phải xin Mã RMA (Return Merchandise Authorization) từ chúng tôi trước.
  • Sản phẩm phải được trả về trong tình trạng nguyên vẹn, chưa sử dụng, còn nguyên tem mác và bao bì gốc.
  • Khách hàng chịu trách nhiệm chi phí vận chuyển trả hàng (trừ khi lỗi do chúng tôi).
5. Xử Lý Tín Dụng Cửa Hàng
  • Tín dụng cửa hàng thường được cộng vào tài khoản trong vòng 1–3 ngày làm việc sau khi chúng tôi phê duyệt hủy đơn hoặc nhận và kiểm tra hàng trả về.
  • Tín dụng cửa hàng không hết hạn và có thể sử dụng cho bất kỳ đơn hàng nào sau này.
  • Tín dụng cửa hàng không thể chuyển đổi thành tiền mặt hoặc chuyển cho tài khoản khác.
6. Phí Vận ChuyểnPhí vận chuyển không được hoàn trong mọi trường hợp, trừ khi lỗi thuộc về chúng tôi (giao sai hàng hoặc hàng lỗi). Ngay cả trong trường hợp đó, phí vận chuyển cũng sẽ được hoàn dưới dạng tín dụng cửa hàng.7. Liên HệNếu bạn có bất kỳ câu hỏi nào về chính sách này, muốn hủy đơn hoặc yêu cầu RMA, vui lòng gửi email cho chúng tôi tại: [your email address]
Vui lòng luôn ghi rõ mã đơn hàng trong mọi tin nhắn.
8. Thay Đổi Chính SáchChúng tôi có quyền cập nhật chính sách này bất kỳ lúc nào. Các thay đổi sẽ được đăng tải trên trang này với ngày hiệu lực mới.