Shipping policy

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Shipping PolicyEffective Date: May 7, 2026At KT Food Shop, we strive to ship your orders quickly and reliably. This Shipping Policy explains how we handle shipping, delivery times, costs, and related matters. Please read it carefully before placing an order.1. Shipping Methods & CarriersWe ship worldwide using reliable carriers such as:
  • United States: USPS, UPS, FedEx
  • International: DHL, FedEx, USPS International, or local postal services
Available shipping options at checkout may include:
  • Standard Shipping
  • Express / Expedited Shipping
  • Free Shipping (on qualifying orders)
2. Processing Time
  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Orders placed after 12:00 PM PST may be processed the next business day.
  • During peak seasons (holidays, sales events), processing time may be extended.
3. Shipping Times & Delivery EstimatesShipping times are estimates only and are not guaranteed. Actual delivery may vary due to carrier performance, customs, weather, or other factors.
Destination
Estimated Delivery Time
Notes
United States (Domestic)
3–7 business days
After processing
Canada
7–14 business days
After processing
International
10–25 business days
Subject to customs
Express Shipping
2–5 business days (most areas)
Additional cost
Important: Shipping times start after your order has been processed and shipped.4. Shipping Costs
  • Shipping fees are calculated at checkout based on weight, dimensions, destination, and selected shipping method.
  • Free shipping may be available on orders over a certain amount (e.g., $200 USD or as promoted).
  • All shipping costs are non-refundable except when we are at fault (e.g., shipping the wrong item or defective product). In such cases, shipping fees will be credited as store credit only.
5. International Orders & Customs
  • International customers are responsible for all customs duties, taxes, and import fees.
  • These charges are collected by the carrier or local authorities and are not included in the shipping cost shown at checkout.
  • We are not responsible for delays caused by customs clearance.
6. Order Tracking
  • You will receive a shipping confirmation email with tracking information once your order ships.
  • You can track your package directly through the carrier’s website or your account on our store.
7. Shipping Address
  • Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by you.
  • We cannot change the shipping address after the order has been shipped.
8. Delayed or Lost Shipments
  • If your package is delayed, please check the tracking information first.
  • For lost packages (confirmed by the carrier), we will investigate and may issue a replacement or store credit at our discretion.
  • Claims for lost packages must be submitted within 30 days of the shipping date.
9. Connection to Our Return & Refund Policy
  • Shipping fees are non-refundable in most cases, consistent with our Return, Refund & Cancellation Policy.
  • Returns (only accepted for defective/damaged items) require the customer to pay return shipping unless the issue is our fault.
  • All approved refunds or adjustments are issued as store credit only.
10. Changes to Shipping PolicyWe reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with a new effective date.
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: KTFoodShop@gmail.com
Please include your order number in all communications.