Store locator
Shipping policy
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Shipping PolicyEffective Date: May 7, 2026At KT Food Shop, we strive to ship your orders quickly and reliably. This Shipping Policy explains how we handle shipping, delivery times, costs, and related matters. Please read it carefully before placing an order.1. Shipping Methods & CarriersWe ship worldwide using reliable carriers such as:
Important: Shipping times start after your order has been processed and shipped.4. Shipping Costs
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: KTFoodShop@gmail.com
Please include your order number in all communications.
- United States: USPS, UPS, FedEx
- International: DHL, FedEx, USPS International, or local postal services
- Standard Shipping
- Express / Expedited Shipping
- Free Shipping (on qualifying orders)
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after 12:00 PM PST may be processed the next business day.
- During peak seasons (holidays, sales events), processing time may be extended.
|
Destination
|
Estimated Delivery Time
|
Notes
|
|---|---|---|
|
United States (Domestic)
|
3–7 business days
|
After processing
|
|
Canada
|
7–14 business days
|
After processing
|
|
International
|
10–25 business days
|
Subject to customs
|
|
Express Shipping
|
2–5 business days (most areas)
|
Additional cost
|
- Shipping fees are calculated at checkout based on weight, dimensions, destination, and selected shipping method.
- Free shipping may be available on orders over a certain amount (e.g., $200 USD or as promoted).
- All shipping costs are non-refundable except when we are at fault (e.g., shipping the wrong item or defective product). In such cases, shipping fees will be credited as store credit only.
- International customers are responsible for all customs duties, taxes, and import fees.
- These charges are collected by the carrier or local authorities and are not included in the shipping cost shown at checkout.
- We are not responsible for delays caused by customs clearance.
- You will receive a shipping confirmation email with tracking information once your order ships.
- You can track your package directly through the carrier’s website or your account on our store.
- Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by you.
- We cannot change the shipping address after the order has been shipped.
- If your package is delayed, please check the tracking information first.
- For lost packages (confirmed by the carrier), we will investigate and may issue a replacement or store credit at our discretion.
- Claims for lost packages must be submitted within 30 days of the shipping date.
- Shipping fees are non-refundable in most cases, consistent with our Return, Refund & Cancellation Policy.
- Returns (only accepted for defective/damaged items) require the customer to pay return shipping unless the issue is our fault.
- All approved refunds or adjustments are issued as store credit only.
Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: KTFoodShop@gmail.com
Please include your order number in all communications.
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